Return and Exchange Policy

At Personl, we want you to be happy with your purchase. If something isn't right, here's how returns and exchanges work.

1. Return Window
You can request a return or exchange within 7 days of delivery.

2. Eligibility for Return
To be eligible, the item must be:

• Unused and unopened, in its original packaging
• In the same condition you received it
• Accompanied by the order number or proof of purchase

Due to hygiene reasons, opened or used hair oil, shampoo, serum, or grooming kit items are not eligible for return unless the product arrived damaged or defective.

3. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and photos of the item. We'll arrange a replacement or refund at no extra cost to you.

4. How to Start a Return

1. Contact us with your order number and reason for return.
2. We'll confirm eligibility and share pickup or drop-off instructions.
3. Once we receive and inspect the item, we'll process your refund or exchange within 5 business days.

5. Refunds
Approved refunds are issued to your original payment method, or as store credit if you paid via Cash on Delivery, within 5 to 7 business days of us receiving the returned item. Original shipping charges are non-refundable unless the return is due to our error.

6. Exchanges
If you'd like a different product or variant instead of a refund, let us know when you start your return. Exchanges are subject to stock availability and processed within 5 business days of receiving the original item.

7. Non-Returnable Items

• Opened or used cosmetic and hair care products (unless damaged/defective)
• Items marked "final sale" or purchased during clearance
• Gift cards

8. Questions
For any return or exchange query, reach out to us today.